Frequently Asked Questions (FAQs) - SS Pine Tech

1. How do I place an order on SS Pine Tech?

Ordering from us is simple! Browse our catalog, add items to your cart, proceed to checkout, enter your shipping details, and make the payment. You’ll receive an order confirmation via email.

2. Do you offer cash on delivery (COD)?

Yes, we offer COD for select locations. You will see the COD option at checkout if it is available for your area.

3. What payment methods do you accept?

We accept major payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, RuPay)
  • UPI & Net Banking
  • Wallet Payments (Paytm, Google Pay, PhonePe, etc.)
  • Cash on Delivery (COD) for eligible orders
4. How long does shipping take?

Delivery time depends on your location:

  • Within India: 3–7 business days
  • International Orders: 7–14 business days

Tracking details will be shared via email once your order is dispatched.

5. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email/SMS. You can use it to track your shipment on our Order Tracking Page.

6. Do you ship internationally?

Yes, we ship to multiple international locations. Additional customs charges may apply based on your country’s import policies.

7. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect product, please contact our support team within 24 hours of delivery with images of the product. We will assist you with a replacement or refund.

8. What is your return and refund policy?

We accept returns within 7 days of delivery, provided the product is unused and in its original packaging. Refunds are processed within 7–10 business days after approval.

9. Can I cancel or modify my order after placing it?

Orders can be canceled or modified within 12 hours of placement. Once the order is shipped, cancellations are not possible.

10. How can I contact customer support?

You can reach out to us via:

  • 📞 Phone: +91 9461002506
  • 📧 Email: info@sspinetech.com
  • 📍 Address: Ground Floor, Shop No. 1, C/o Zakir Siddiqui, Hotel Tiger Inn, Vindhya Nagar Vaidhan Road, Vindhya Nagar, Singrauli, Madhya Pradesh