At SS Pine Tech, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy below for details on returns, refunds, and replacements.

1. Eligibility for Refund

Refunds are applicable under the following conditions:

  • The item must be unused and in the same condition as received.
  • The product must be returned in its original packaging.
  • Refund requests must be made within 7 days of receiving the product.
  • Products that are damaged due to customer mishandling are not eligible for a refund.
2. Non-Refundable Items

The following items are not eligible for a refund:

  • Customized or special-order items.
  • Electrical parts and components.
  • Products that have been installed or used.
  • Items purchased during clearance sales.
3. Refund Process

To initiate a refund, follow these steps:

  • Contact our support team at sales@sspinetech.com within 7 days of delivery.
  • Provide your order number and clear images of the product (if applicable).
  • Our team will verify the claim and approve the refund if eligible.
  • Once approved, the refund will be processed within 7–10 business days.
4. Refund Method

Refunds will be processed using the original payment method:

  • For payments made via credit/debit cards, refunds will be credited to the same account.
  • For UPI/Net banking transactions, refunds will be credited to the respective bank account.
  • For Cash on Delivery (COD) orders, refunds will be issued as store credit or bank transfer.
5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect product. We recommend using a trackable shipping service for safety.

6. Contact Us

If you have any questions about our refund policy, please contact us:

  • 📞 Phone: +91 9461002506
  • 📧 Email: info@sspinetech.com
  • 📍 Head Office: Ground Floor, Shop No. 1, C/o Zakir Siddiqui, Hotel Tiger Inn, Vindhya Nagar Vaidhan Road, Vindhya Nagar, Singrauli, Madhya Pradesh

For more details, visit our official website. 🚛🔧